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Auto Wake feature does not work

Updated

Auto Wake: Just start riding, and the motion of the Cannondale Wheel Sensor will wake up the SmartSense system automatically.

  • SmartSense will turn off automatically when you stop for more than six minutes
  • SmartSense can also be turned off manually at any time
  • You may disable the Auto Wake feature if you prefer (see #8 below)

If the Auto Wake feature is not working, check the following:

  1. Add your SmartSense equipped bike to the Cannondale App (iOS or Android)
  2. Tap on Garage and tap on your bike's name to see the Bike Details screen
  3. In Devices, tap into SmartSense 
  4. Tap on the power button to turn SmartSense ON (Status = Active)
  5. Go back to Bike Details
  6. Verify that a Wheel Sensor is shown at the bottom of the Devices section
    • If none, tap Add Device to add it, then proceed with Step 7
  7. Tap into SmartSense
  8. Verify the Auto Wake feature is toggled ON 
  9. Verify the Auto Wake Wheel Sensor section shows the same ID number (e.g. SPD-BLE0424429) as in Step 6 above
    • If it is different, or appears as "-- ", tap on the text to change it
    • Select the Wheel Sensor
  10. Tap the power button to put SmartSense to Sleep
  11. Test Auto Wake
    • Start spinning your front wheel continuously
    • Within 10-20 seconds SmartSense should turn ON

Fixing_AutoWake.png

Auto Wake turns SmartSense on when I'm not riding

An accelerometer in the Wheel Sensor wakes up the system. Unintended motion may trigger it, including: walking your bike around, transporting the bike in a vehicle (even without the wheel spinning), etc. We suggest doing one of the following:

  • Manually power off SmartSense using the battery power button
  • Remove the battery from the cradle during transport
  • You may also disable the Auto Wake feature if you prefer (see #8 above)

Still having trouble?

Please contact our support team with the "Submit a request" link below.

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