At Cannondale, we’re all about keeping you rolling smoothly and confidently. If something’s not quite right with your bike or gear, we’re here to help get it sorted quickly and hassle-free.
For repairs or Warranty issues:
Your first stop should always be your local Cannondale retailer. They’re equipped to assess the issue, perform repairs, and handle warranty claims if needed. Plus, they know Cannondale bikes inside and out!
You can find your nearest retailer using our dealer locator.
For complaints or feedback:
If you’ve already spoken to your retailer and still need help, or if you’d like to share feedback about your experience, our Customer Expert Team is ready to listen.
You can reach us via our contact form, and we’ll make sure your message gets to the right people.
When reaching out, it’s super helpful to include:
Your bike’s serial number
A detailed description of the issue
Photos (if applicable)
Proof of purchase (for warranty claims)
We’re committed to making sure you love every ride. So whether it’s a squeaky brake or a question about your warranty, don’t hesitate to reach out. We’ve got your back!