I have an issue with my bike.
We're sorry to hear you're having trouble with your Cannondale bike. Don’t worry we and your local dealer are here to help you resolve it as quickly as possible.
Step 1: Check Our Warranty Policy
If you're facing an issue with your bike, the first step is to review our warranty policy to see if your issue is covered. If it’s not covered under warranty, let’s get the issue fixed anyways at a local authorized retailer.
Step 2: Visit Your Local Dealer
Regardless of whether your issue falls under warranty or not, we strongly recommend visiting your local Cannondale dealer. They are your best resource and will guide you through the process, whether it’s submitting a warranty claim or finding an alternative solution to get you back riding.
Step 3: Get Back on the Road
Your issue is fixed time to hop back on your Cannondale and enjoy the ride!
I have an issue with my Cannondale helmet or other gear (non-bike).
We're sorry you're experiencing issues with your Cannondale gears. Let’s get it sorted out quickly!
Step 1: Contact Us or Visit Your Local Dealer
For gear issues, the best way to get support is by reaching out to us via our request form. Alternatively, you can visit your local Cannondale retailer, who will assist you directly.
Step 2: Be Ready with the Following Information:
To help us resolve the issue as quickly as possible, please have the following details on hand when you contact us via the request form or visit your local dealer:
- Proof of purchase (invoice)
- A description of the issue, along with photos of the defect
- Serial number (if applicable)
- Your contact details
- Shipping address
Once we have all the necessary information, we’ll be able to assist you and resolve the issue as quickly as possible to get you back on track!