When you perform a regular sync in the app, the app only looks for files that are new since the last time you synced.
A full sensor sync reads all the files on the sensor, from the beginning of when it was used. A full sensor sync is not needed for day to day use of the sensor and only needs to be used if older rides are missing.
When should I perform a Full Sensor Sync?
If you notice you have missing rides or any gaps in your Wheel Sensor history, you should perform a Full Sensor Sync to restore the missing ride data. You may have missing rides or gaps in your Wheel Sensor history if a Wheel Sensor sync was interrupted in the past or if the Cannondale App lost connection to the Wheel Sensor during sync.
If you change the Import Start Date, a sync will be initiated to read all new segments.
If this sync fails for any reason, you should perform a Full Sync to make sure you have read all segments back to the new Import Start Date.
The Import Start Date that you set for the Wheel Sensor will determine from which date in the past the Cannondale App will load rides from. For example, if you set your Import Start Date to Feb. 6, 2022, the Cannondale App will load all rides from the Wheel Sensor starting from Feb. 6, 2022 to the current date.
How to perform a Full Sensor Sync
- Ensure your Wheel Sensor is added to your bike in the Cannondale Garage and successfully paired.
- Tap on the Wheel Sensor on your bike in the Cannondale Garage.
- Wake up your Wheel Sensor by spinning your wheel that has the Wheel Sensor attached to it.
- Tap on Full Sync.
- Tap 'Yes, Start Full Sensor Sync'.
- If you do not have an Import Start Date set, you will be prompted to set one at this point.
- The Cannondale App will then sync your entire ride history from the Wheel Sensor.
Other ride problems?
Please contact our support team using our Submit a Request form.