If you are not satisfied with your Cannondale product you can return it, in accordance with our return policy below.
To initiate a return, contact us via our online request form to receive a Return Authorization (RA) number.
Return Policy Details – Bicycles:
Returns initiated within 15 days from the date you receive your bicycle are eligible for a full refund in accordance with our return policy below.
- All returns must be in new, unused condition, complete with all instructions, warranty cards, and small parts including reflectors and other safety items that you received with the bicycle.
- When you contact Cannondale Customer Service for an RA number, you will be given specific instructions on returning the bicycle to the Cannondale retailer where you picked up your bicycle.
- If any bicycles are not in new unused condition, are missing small parts, are otherwise incomplete, or do not have a valid Return Authorization (RA), Cannondale reserves the right to, in its discretion, either refuse the return or deduct a re-stocking fee equal to $175 / €175 /1400 DKK, or 10% of the purchase price of the bicycle, if greater.
- Return Authorizations (RA) are valid for fourteen (14) calendar days after they have been issued.
- We do not accept returns on items purchased from third party retailers.
- Refunds are issued to the original method of payment after the bicycle has been received and inspected. Typically, this will be within 10 business days.
-
A return shipping charge applies to all returns in Europe:
- Bicycle Return Fee France, Italy, Netherlands, Germany, Austria, Belgium: €75
- BIcycle Return Fee Denmark: 550 DKK
Return Policy Details – Non-Bicycle Items:
Returns of all items other than bicycles may be made within 15 days from date of delivery for a full refund, less return shipping charges, in accordance with our return policy below.
- Returns of non-bicycle items must be in new, unused condition, in their original packaging, and must include all small parts and instructions.
- When you contact Cannondale Customer Service for a Return Authorization, you will be provided a return shipping label for your non-bicycle items. You must use this label to return your items.
- Returns of non-bicycle items that are missing small parts, are otherwise incomplete, or which do not have a valid Return Authorization (RA) will be refused and you will have to pay shipping for the item to be returned to you or forfeit the item.
- Return Authorizations (RA) are valid for fourteen (14) calendar days after they have been issued.
- We do not accept returns on items purchased from third party retailers.
- A return shipping charge will be deducted on returns of all non-bicycle items as follows:
- Non-bicycle returns from Continental US: $8.99 USD
- Non-bicycle returns from AK & HI: $29.99 USD
- Non-bicycle returns from Canada: $15.00 CAD
- Non-bicycle returns from France, Netherlands, Italy, Germany, Austria: €9,95
- Non-bicycle returns from Denmark: 75 DKK
- Refunds are issued to the original method of payment after product has been received and inspected. Typically, this will be within 10 business days.
For more information about return eligibility, refunds, return shipping fees, and how to start a return, visit our Online Return Policy .